Please be advised that cycle bills that would normally be mailed out on 07/20/2024 were posted to accounts early, due to the upcoming data conversion. This caused those customers balance to be larger than normal if the current bill balance was still due. Only the bill amount that was due on 07/10/2024 is due. The difference that is shown will be due on 08/10/2024.

In effort to improve service to our customers, the Inman-Campobello Water District (ICWD) is excited to announce that we will be upgrading our billing software during the month of July, 2024. The new software will provide customers with an improved self-service portal that brings more auto-payment options, improved web and phone payment system, and more!

While this conversion is taking place, we ask for your patience and grace during the transition. As with most improvements, there will be growing pains. For example, some customers will experience a slight shift in the number of days your bill will be based on. This will only occur once. Additionally, there will be a period of 1-2 days in July where we will not be able to process credit cards neither on the internet nor the phone. We will announce the exact dates on our website once these dates are known. Of course, no late charges or fees of any kind will be applied during these two days.

Should you have any questions, please contact customer service. As always, we value you as our customer, appreciate your business, and look forward to the days ahead of providing our customers with an overall better customer service experience.

Click for Online Bill Pay

        Customer Support / Office Hours

Monday - Thursday 8:00 am - 4:30 pm; Friday 8:00 am - 11:00 am

Available methods of payment include the following:

• Online Bill Payment (Account and phone # needed to access)

• Payment Drop Box (At the front and back of the building)

• Phone Payment (Account and phone # needed to access)

• Automatic Bank Draft (Drafts on original bills due date)

All credit card payments will no longer be charged a convenience fee.